Shipping policy

(a) In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, Prolific Brands Pty Ltd shall bear any cost of shipping the said product (the "Returned Product") back to Prolific Brands Pty Ltd, as well as any cost of shipping any replacement product to you.
 
(b) You are responsible for organising for the Returned Product to be returned to Prolific Brands Pty Ltd. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then Prolific Brands Pty Ltd will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.

 

(c) In the event that Prolific Brands organises and pays for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.