FAQ

What’s so special about Gallantly?

Gallantly underwear is made for those who aren’t afraid to be bold and brave.
For those who thrive in today’s urban environment and live life unapologetically on their terms. The ones who stop at nothing to achieve success and never let anything break their stride. This is what you can expect.

Superior moisture-wicking
Gallantly pairs absorb 50% more moisture than cotton, with excellent thermal regulation.
Gentle on skin
Gallantly underwear has a soft, silky texture. It’s also hypoallergenic and doesn’t chafe.
Naturally anti-bacterial
Our underwear doesn’t retain any odour or bacteria so you stay fresh for longer.
Strong and elastic material
Discover high-quality and long-lasting underwear you’ll love wearing every day to stride your way.

What is Gallantly made of?

Gallantly underwear is made using Lyocell – one of the most breathable fabrics in the world.

Lyocell is a plant fibre that’s derived predominantly from Eucalyptus trees.

These trees grow quickly and without the need for irrigation, toxic chemicals or virtually any pesticides, making Lyocell a more sustainable choice for our environment.

How do I take care of my underwear?

Always read the care instructions on the garment. Lyocell Elastane is a durable fabric but needs to be treated with care to maintain its premium look and feel. It is best to wash this underwear on a warm gentle machine wash setting, preferably in a laundry bag. Always wash with similar colours and let it drip dry in the shade. Do not Tumble Dry this underwear, the fabric will be compromised if you do so. We also recommend that you do not bleach, soak, iron or dry clean this underwear.

What size am I?

Size Chart

Where is it made?

Our underwear is designed in Australia and ethically made at a specialty underwear factory in China.

 

Shipping

When is my package arriving*?

Standard shipping:
    Within Victoria                                                                   2 days*
    All states (except Victoria)                                             3-5 days*

     

    Express shipping:

    Nationally                                                                          1 day*

    * Times are a guide only

    CHRISTMAS CUT-OFF DATES

    AustPost are indicating that for standard delivery order prior to December 18

    For Express by December 21 (except WA & NT)

    How do I track my package?

    Check your email for the Order Confirmation which will include your tracking number. Click the tracking number to be connected to AusPost and check the status of your delivery. If you did not receive an Order Confirmation email contact us via the Virtual Assistant (chatbot) on the Gallantly website -  www.gallantly.com.au and a team member will get back to you within 24 hours.

    What do I do if I ordered the wrong size or I don’t like the product?

    We want you to love Gallantly. Gallantly runs true to size (see our sizing guide). If you have ordered a size that is too small or too large, please get in touch with us via the Virtual Assistant (chatbot) on the Gallantly website www.gallantly.com.au within 7 days of receiving Gallantly and we will arrange for the correct size to be sent to you as soon as we receive your unopened and undamaged product back. We do not refund based on change of mind. Return postage is at your expense. For more info please refer to our Returns & Refunds Policy. 


    IMPORTANT: For hygienic reasons we are unable to accept exchanges on garments that have been opened or worn.

     

    What if it doesn’t fit?

    Our product runs true to size, please refer to the size table  when making your purchase. If you’re not satisfied, we accept returns when you contact us within 7 days of receiving Gallantly and will refund your purchase if the package is unopened. For hygienic reasons we don’t accept exchanges if the package has been opened. For more info please refer to our Returns & Refunds Policy. 

    What do I do if I receive a different size or colour to what I ordered?

    We want you to love Gallantly. If you receive a size or colour that you did not order, please get in touch with us within 7 days via the Virtual Assistant (chatbot) on the Gallantly website www.gallantly.com.au and a team member will contact you within 24 hours. When we confirm that an error has been made we will arrange for the correct size or colour to be sent to you as soon as we receive your unopened and undamaged product back. For hygienic reasons we don’t accept exchanges on garments that have been opened or worn. We are unable to refund based on change of mind. Return postage will be at your expense. For more info please refer to our Returns & Refunds Policy. 

    Are these garments covered by warranty?

    We cover any manufacturing defects if the goods are faulty. For more info please refer to our Returns & Refunds Policy  and our Terms & Conditions.

    Do you ship internationally?

    At this stage Gallantly is only shipped within Australia. If you are interested in international shipping please contact us via the Virtual Assistant (chatbot) on the website www.gallantly.com.au

    Giftcards, Gift wrapping, Personalised messages

    Sorry at this stage we are unable to provide the above services but we will definitely check it out. Watch this space!

     

    Other important Stuff

    What will you do with my personal information?


    We value your custom and will protect your personal information for the purposes of using this website. For more information please refer to our Privacy Policy.

    I Would Like To Be Brand Ambassador For Gallantly

    That’s great! We’d love to hear from you. Please contact us at support@prolificbrands.com.au

     

    My Question Wasn’t Answered!

    If your question wasn’t answered here please get in touch with us via the Virtual Assistant (chatbot) on www.gallantly.com.au or write to support@prolificbrands.com.au