Returns and Refunds
This Refund Policy ("Policy") applies to the purchase of underwear from our website www.gallantly.com.au
1. General
(a) We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy ("Policy").
(b) Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.
(c) Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.
(d) We accept exchanges (no refunds) for a change of mind or size returns within 30 days from the date of receipt. The customer is responsible for any associated shipping costs with a change of mind or size return. The item must also be unworn, unwashed, or otherwise unused with all original tags/labels attached and in its original packaging. Under Australian health and hygiene laws, we are unable to accept returns of any worn underwear.
2. Australian Consumer Law
(a) Under the Australian Consumer Law:
(i) Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled
(A) to cancel your service contract with us; and
(B) to a refund for the unused portion, or to compensation for its reduced value.
(ii) You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
(b) We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.
(c) The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.
(d) If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
(e) Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.
(f) If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.
(g) If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.
3. Cancellation and Change of Mind
(a) We do not offer any refund if you change your mind, order the wrong size or find the same product or service cheaper elsewhere.
4. Products Damaged During Delivery
(a) In the event that the product you ordered has been damaged during delivery:
(i) Please contact us via the Virtual Assistant (chatbot) on the Gallantly website within 7 days or write to:
(b) We will arrange to replace it with an equivalent product, or to refund it, provided that you have contacted us within 7 days from the date of receiving the product.
5. Exceptions
(i) You have worn the said product
(ii) You have misused the said product in a way which caused the problem.
(iii) You knew or were made aware of the problem(s) with the product or service before you purchased it.
(iv) You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.
(v) Any other exceptions that apply under the Australian Consumer Law.
6. Shipping Costs for Returns
(b) You are responsible for organising for the Returned Product to be returned to Prolific Brands Pty Ltd. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then Prolific Brands Pty Ltd will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.
(c) In the event that Prolific Brands organises and pays for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.
7. Response Time
(a) We aim to process any requests for repairs, replacements or refunds within 7 days of receipt.
8. How to Return Products
To arrange for a return:
a) Please contact us via the Virtual Assistant (chatbot) on the Gallantly website or write to as soon as possible:
b) Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.
c) To be eligible for a refund, repair or replacement, you must provide proof of purchase.
d) You may be required to provide a government issued identification to qualify for a refund, repair or replacement.
9. Contact Us
If you wish to speak to us about this Policy, or discuss any refund, repair or replacement please contact us via the Virtual Assistant (chatbot) on the Gallantly website www.gallantly.com.au or write to us as soon as possible:
